Privacy Policy
Your privacy is important to us at CopperSummitStar
Information We Collect
When you reach out to us for corporate floral arrangements or gift services, we gather information you choose to share. This includes your name, business name, email address, phone number, delivery addresses, and specific floral requirements. We also collect payment details when you place orders, though processing occurs securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
CopperSummitStar respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it. This includes secure data storage, encrypted communications, and limited access to personal information within our organization.
Secure Storage
Personal information is stored using secure systems with access controls and regular security monitoring.
Encryption
Sensitive data transmissions are encrypted to protect information during communication between your browser and our systems.
Limited Access
Only authorized personnel who need information to provide services have access to customer data.
While we implement strong security measures, no method of transmission over the internet is 100% secure. We continuously update our security practices to protect against evolving threats.
Your Privacy Rights
You have important rights regarding your personal information. Depending on applicable laws, you may have the right to access, correct, delete, or restrict the use of your personal information.
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to requests within a reasonable timeframe as required by applicable law.
Data Retention
We retain personal information only as long as necessary to provide our services and fulfill legal obligations. Retention periods vary depending on the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: 3 years after last service interaction
- Payment transaction records: 7 years for tax and accounting requirements
- Website analytics data: 26 months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or 2 years of inactivity
Cookies and Web Tracking
We employ cookies and related technologies to enhance your browsing experience and gain insights into how people use our site. Cookies enable us to recall your preferences and assess site performance.
You can manage cookie preferences via your browser settings. However, turning off some cookies might impact site functionality. For more details about our cookie practices, please consult our Cookie Policy.
External Links
Our site may include links to third-party websites or services. This privacy policy covers only CopperSummitStar and our site. We are not responsible for the privacy practices of external sites.
We encourage you to review the privacy policies of any third-party sites you visit via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or applicable laws. When substantial changes occur, we will update the "Last Updated" timestamp at the top of this policy.
Please take a moment to review this policy from time to time so you know how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or are concerned about our handling of your information, please reach out to us.
Contact Us About Privacy
CopperSummitStar Privacy Team
12 Floral Street, London
London, United Kingdom WC2E 9LT
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as you can about your request. We aim to respond to all privacy requests within 5 business days.